Need help?

DVD purchases and website help and support
Questions for Gilad
For quickest response to inquiries please use support ticket system

We will make every effort to answer your questions immediately during 5am-12pm eastern time. Otherwise please give us 4-5 hours. Thank you for contacting us. Your questions and input is very important to us.



Types of request
  • Questions about placing orders, shipping and delivery times
  • Questions about product and services
  • Questions for Gilad

Video Download/Stream help and support

Our download and streaming section is supported by Purple Platform>> Please click here for their customer service page

Types of request
  • Any questions about dowload and streaming
  • Issues with your download and streaming purchases

Gilad TV (subscription based video on demand) help and support

For any questions about Gilad TV>> please go here

Types of request
  • Any questions about Gilad TV
  • Any issues with your subscription


Corporate Office

Gilad Productions Ltd
1833 Kalakaua Ave Suite 904
Honolulu, HI 96815

For all customer service request please call:


Office hours: 9 am - 5 pm Hawaii time. Please leave a message if you reach us outside our office hours.


Time differences: 

Easter time: 6 hours ahead of Honolulu

Central Time: 5 hours ahead of Honolulu

Mountain time: 4 hours ahead of Honolulu

Pacific time: 3 hours ahead of Honolulu



Due to the time difference between Hawaii and rest the world you will normally get a much faster response if you use our support ticket system. (see above)

Current Hawaii Time (will open in a new window)




We ship wordwide.

Shipping Rates

USA and Puerto Rico

Orders under


First Class $3.95
Priority Mail $9.95






Priority Mail $9.95 

Orders from

$29.95 - $39.99

All USA orders over $40 ship for FREE by USPS Priority Mail (1-2 day delivery)



 Canada rates

0.01-1.00 lbs $10.00
1.001- 2.00 lbs $15.00
2.001-3.00 lbs $22.00
3.001-4.00 lbs $26.00
4.001-10.00 lbs $36.00








All other countries rates

0.01-1.00 lbs $16.53
1.001- 2.00 lbs $23.00
2.001-3.00 lbs $29.00
3.001-4.00 lbs $37.00
4.001-4.50 lbs $49.00
4.51-10.00 lbs $62.00









Please allow up to 3-4 weeks for delivery. The delivery time depends on your country’s customs’ processing time.

In most cases you will get your order within 10-15 days. If you have any questions about your shipment please create a support ticket >

Reasons for purchasing your DVDs from our website.
  • You’re buying from Gilad’s Official Website.
  • We offer an ONE YEAR MONEY BACK GUARANTEE on all purchases!
  • SAME DAY SHIPPING! We ship all orders received by 5 PM eastern time THE SAME DAY!
  • Every DVDs sold here will work in all regions (worldwide).
  • We use the latest in online security when in comes to protecting your privacy, personal and financial information. We do not share your information with ANYONE!  
  • With your order you get a FREE copy of Gilad’s Eat Right Now nutritional plan (download).
  • Customer service that include phone number to a “live person”

New Supplements


We now have a new line of supplements. All made in USA in a FDA approved GMP facility.


Stay informed

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New exciting format with more content.

Once a week we send out a newsletter filled with news and interesting information about Gilad, fitness, nutrition, health, upcoming events and special offers only available to subscribers. Don't miss out! Sign up now. We will NOT share this information with anyone. You can unsubscribe anytime.

See you there - Gilad


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