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Customer Service and Support

Need help?

DVD purchases and website help and support
Questions for Gilad
For quickest response to inquiries please use support ticket system

We will make every effort to answer your questions immediately during 5am-12pm eastern time. Otherwise please give us 4-5 hours. Thank you for contacting us. Your questions and input is very important to us.



Types of request
  • Questions about placing orders, shipping and delivery times
  • Questions about product and services
  • Questions for Gilad

Video Download/Stream help and support

Our download and streaming section is supported by Purple Platform>> Please click here for their customer service page

Types of request
  • Any questions about dowload and streaming
  • Issues with your download and streaming purchases

Gilad TV (subscription based video on demand) help and support

For any questions about Gilad TV>> please go here

Types of request
  • Any questions about Gilad TV
  • Any issues with your subscription


Corporate Office

Gilad Productions Ltd
1833 Kalakaua Ave Suite 904
Honolulu, HI 96815

For all customer service request please call:


Office hours: 9am - 5pm Hawaii time. Please leave a message if you reach us outside our office hours.


Time differences: 

Easter time: 6 hours ahead of Honolulu

Central Time: 5 hours ahead of Honolulu

Mountain time: 4 hours ahead of Honolulu

Pacific time: 3 hours ahead of Honolulu



Due to the time difference between Hawaii and rest the world you will normally get a much faster response if you use our support ticket system. (see above)

Current Hawaii Time (will open in a new window)




Read 53266 times Last modified on Tuesday, 17 December 2019 07:16
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